Shipping Policy

Website: www.rybecostudio.co.uk

Business email: rybeco@yahoo.com

Normal processing time: 3-5 WORKING DAYS

Peak processing time: 5-10 WORKING DAYS

Shipping destinations: UK

We alsooffer express delivery and local collection.

This Shipping & Delivery Policy explains how Rybeco Ltd, trading as Rybeco Studio Co ("we", "us" or "our"), processes and delivers orders placed through our website. Many of our products are personalised or made to order, so making time is separate from the carrier's delivery time.

Where we deliver

We currently deliver to UK only. The destinations available for a particular order are those shown at checkout. If no delivery option appears for an address, please contact us before ordering.

Some remote locations, islands, PO boxes or restricted addresses may have fewer delivery options, higher charges or longer estimates. Any available option and charge will be shown before payment is taken.

Processing and making time

Orders are prepared and dispatched after payment has cleared and we have received all information needed to complete the order, including accurate personalisation details and any required approval of a design proof.

Normal processing time: 3-5 WORKING DAYS

Peak-period processing time: 5-10 WORKING DAYS

Working days are Monday to Friday, excluding UK bank holidays.
Processing time begins when we have complete and usable personalisation instructions. A delay in replying to a proof or information request will extend the estimate.
Orders containing several products may be dispatched together when every item is ready, unless we tell you otherwise.
Processing estimates are not guaranteed delivery dates. If an unexpected production delay is likely to affect an agreed date, we will contact you as soon as reasonably possible.

Delivery options and charges

The delivery methods, charges and current estimates available for your address are displayed at checkout. Delivery time starts after dispatch and is additional to the processing time above.

Delivery option

Charge

What the estimate means

UK standard delivery

Shown at checkout

The estimated carrier transit time shown at checkout, beginning after dispatch.

Tracked or express delivery (when offered)

Shown at checkout

A faster carrier service. It does not shorten production time unless we expressly say that it does.

Local collection (when offered)

Shown at checkout

Collect only after we confirm that the order is ready and provide collection instructions.

International delivery (when offered)

Shown at checkout

The estimate shown at checkout. Customs processing may add time outside our control.

Only the options actually displayed at checkout are available for that order.

Orders needed by a particular date

If an order is needed for a birthday, wedding, Christmas or another fixed event, please contact us before ordering. A requested date becomes binding only if we expressly confirm it in writing. Seasonal order cut-off dates and carrier estimates are provided in good faith but are not guarantees unless we have specifically agreed a guaranteed service and date.

Dispatch and tracking

We will normally send a dispatch confirmation to the email address supplied with the order. Tracking details will be included where the selected service provides them. Tracking can take several hours to update after a parcel is handed to the carrier.

We may split an order into more than one parcel where this is safer or more practical. If we do, you will not be charged an additional delivery fee unless this was agreed before dispatch.

Delivery addresses and changes

Please check the recipient name, building number, street, postcode and any access information carefully before submitting the order. Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after production or dispatch has begun.

If a parcel is returned because the address supplied was incomplete or incorrect, delivery was refused, or the parcel was not collected after reasonable carrier notifications, we may ask for the reasonable cost of redelivery. We will not charge for redelivery where the return resulted from our error or a carrier failure for which we remain responsible.

Late or missing deliveries

Carrier dates are estimates unless a guaranteed service has been expressly agreed. Delays can occur because of severe weather, peak demand, industrial action, customs checks or other events outside reasonable control. We will still take reasonable steps to assist and will not exclude any rights you have by law.

If tracking shows an unexplained delay, or the parcel has not arrived by the end of the stated delivery window, contact us with the order number. We may ask you to check with other household members, neighbours, a nominated safe place or a local collection point while we investigate with the carrier.

We remain responsible for the goods until you, or a person you nominated, takes physical possession of them, unless you independently arranged a carrier that we did not offer. Where a parcel is confirmed lost or cannot be delivered within an agreed period, we will provide the remedy required by law, which may include a replacement or refund.

Damaged parcels, missing items or incorrect items

Please inspect the parcel soon after delivery. If an item is damaged, missing or incorrect, contact us as soon as reasonably possible and, ideally, within 48 hours. The 48-hour request helps us investigate with the carrier; it is not a strict legal deadline and does not affect your statutory rights.

Please keep the product, packaging and delivery label and provide clear photographs where reasonably requested. We will assess the issue and arrange an appropriate replacement, repair or refund in accordance with your legal rights.

International orders and customs

Where international delivery is offered, the recipient may have to pay import VAT, customs duty, handling charges or other local fees unless checkout expressly states that they are included. These charges are set by the destination authorities and are not controlled by us. The customer is responsible for checking local import restrictions before ordering.

Customs clearance can delay a parcel. If an international parcel is returned because charges were not paid, delivery was refused or local import requirements were not met, we may deduct reasonable unrecoverable delivery or return costs from any refund where the law permits.

Order changes and cancellations

Contact us as soon as possible if you want to change or cancel an order. Personalised production may begin shortly after purchase, so a change may not be possible once materials have been cut, engraved, printed or otherwise customised. Please read our Returns & Refunds Policy for cancellation and return rights. Nothing in this policy limits your rights where goods are faulty, damaged, misdescribed or not delivered as agreed.

Your statutory rights

Important: Unless a different period has been agreed, goods must be delivered without undue delay and no later than 30 days after the contract is made. Nothing in this policy removes or reduces any rights or remedies available under UK consumer law.

Changes to this policy

We may update this policy when our products, delivery services, checkout settings or legal obligations change. The current version will be posted on our website with a revised last-updated date. The delivery information confirmed with an order remains subject to your statutory rights.

For questions about delivery or an existing order, please include your order number and contact:

Email: rybeco@yahoo.com

Website: www.rybecostudio.co.uk

Rybeco Ltd, trading as Rybeco Studio Co
Kent, United Kingdom